A Virtual Assistant (VA) is a self-employed professional who delivers administrative and/or skilled services to clients, working remotely from their own workspace, helping a business maximise efficiency and reduce operating costs.

Flexible and scalable A Virtual Assistant is able to work with you and your needs depending on your business operations, meaning they can work with you as and when required. They can scale up when you get busy, or scale back when things slow down. They are not bound by traditional work hours and can be available at times that suit everyone. This may mean that urgent tasks can be attended to in a much more responsive fashion. No employee related on-costs A Virtual Assistant is responsible for their own tax, superannuation, insurances, overheads and workspace, meaning you don't need to worry about these additional on-costs as you would if you were hiring an employee. You also don't need to worry about annual leave, sick leave or the National Employment Standards when partnering with a Virtual Assistant, due to the nature of the Independent Contractor relationship. A Virtual Assistant’s rate is a true reflection of the amount owed for the work done, with no hidden costs. No more wasted time spent on office distractions or having to cover meal breaks. Provides own equipment and workspace A Virtual Assistant sets themselves up with their own required equipment, e.g., laptop, desktop, printer, mobile phone, etc. They usually work from home, or another dedicated workspace outside of your business, which means you don’t need to provide any equipment or supplies for them to do their job. Skilled and experienced A Virtual Assistant is an expert in their offered services, usually with years of experience and the qualifications necessary to perform the required tasks. They are the best person to support you in your business as you can be confident they have the skills needed to fulfill your needs. They are responsible for their own upskilling and training, in their own time and can adapt to use any platform, program or software that their client already utilises. Well connected Even though Virtual Assistants are self-employed, it doesn’t always mean they are working alone. In fact, many have a wide network of collaborative Virtual Assistants to tap in to for services outside of your Virtual Assistant’s scope. Outcomes focused A Virtual Assistant enters into an agreement with you and your business to complete the required job or tasks. They generate the outcomes you request for your individual needs. A Virtual Assistant’s time is focused on results, allowing you to grow your business.

Each client has their own individual needs, and a Virtual Assistant will provide a quality tailored service to meet them. Therefore, the cost of partnering with a Virtual Assistant will differ depending on the services required, scope and frequency. They can charge an hourly rate or an outcome-based package fee. Please contact me to arrange a free 15-minute Discovery Call on 0413 471 350 or email marisa@virtualminder.com.au so we can discuss your requirements.

Most clients communicate their tasks and projects using email, phone, messaging platforms or video call. This is also how work is received, delivered, and communicated.